VoiceTech Systems have been in business for more than two decades and they are still growing. They currently offer over one hundred and twenty five hundred business answering and telemarketing services across thirteen counties in the northeast of the United States. This company is an accredited pharmacy owner and distributor of pharmaceuticals and medical devices, including over one hundred and twenty diagnostic devices, twenty-one home health care devices, and eleven nonprescription devices. The company is accredited by the American Association of Retired Pharmacy Professionals (AARP) and the National Association of Manufacturers Information Management Association.
You can see how VoiceTech Systems can assist a large pharmacy management department in a short period of time. To aid you in determining if this company will work for your organization, I will give you a quick review of their services. First, the company provides twenty four hour technical support around the clock. If a problem arises in the middle of the night, the customer service representative will be there to assist you. If you have any questions about ordering or anything else related to your VoiceTech Systems, the staff can take care of those as well.
In addition, it should be noted that after six hours ago, the company took the ability to automate most of the pharmaceutical applications out of the equation. They are able to provide the same high quality services they have always provided but now the customer can have complete control over how that service is delivered. As an example, you can now activate, deactivate, and add items to a voice mail message. Some newer models even have a feature that allows the system to send text messages or e-mail notices to customers who may not be aware they exist.
Now, let me give you a quick review of what I believe to be one of the most impressive aspects of VoiceTech Systems. When you use the telephone number to call back the customer, if the number is in their database, you can simply speak into the microphone on the machine and your sentence will be recorded and ready for reference in the future. If you had used an IVR system at a local pharmacy five years ago, you would need to manually select the right extension, punch in the phone number, speak into the microphone, and hope that the recording didn’t end up lost somewhere in a storage unit somewhere. The good news is that this is no longer the case. With the introduction of VoiceTech IVR Systems, each callers sentence will be recorded in its entirety, ready for reference in the future.
There are many other cool features of VoiceTech Systems that make them a compelling choice for most pharmacies. One feature that is especially useful is the “verbsose” option. This allows you to speak more information into the microphone, such as if you are adding items to the counter, if you are checking out or purchasing something. Not only does this save you from having to type in long sentences, but it saves on labor costs since you don’t have to have employees type the information in from scratch every time.
While VoiceTech Systems may not be perfect for all pharmacies, their vast features and convenient functions do make them the best IVR solution available today. You no longer need to waste three hours ago trying to figure out what a new product meant when the employees did not know the two or three words that were specific to that item. They have taken all of the hard work out of purchasing, inventorying, saving you valuable time and energy. It is well worth investing in the best IVR system for your workflow today.
